PRIVACY POLICY, PRICING, AND TERMS & CONDITIONS

This document outlines our Privacy Policy, Pricing, and Terms & Conditions. By using our services, you agree to be bound by all the terms herein.

1. INTRODUCTION AND ACCEPTANCE

About Us: These Terms & Conditions govern your use of the EvenzSpace platform (the "Platform"), which is operated by Suasanax Enterprise (PREMIS NO 21 PERSIARAN DAYANG 3, DAYANG BUSINESS CENTER, KUAH, 07000 LANGKAWI, KEDAH). The Platform enables users to create and manage digital forms, surveys, event registrations, ticket sales, and related services.
Acceptance: By accessing or using the Platform in any way, including browsing, registering an account, creating a form, or submitting a response, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and any Pricing Schedule referenced herein. If you do not agree, you must not use the Platform.
Eligibility: The Platform is intended for users of all ages. However, if you are under the age of 18, you must obtain consent from your parent or legal guardian before using the Platform. By using the Platform, you represent that you either meet this requirement or have obtained the necessary consent. If you are
Account Registration: To access certain features (such as creating forms or requesting withdrawals), you must register for an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2. DEFINITIONS

In these Terms & Conditions, the following definitions apply:

"Platform" or "EvenzSpace" means the digital form-building and event management platform operated by Suasanax Enterprise, including its website, mobile applications, and related services.
"User", "You", or "Your" means any individual or organization that accesses or uses the Platform, including both form creators (Event Organizers) and form respondents (Attendees).
"Event Organizer" or "Organizer" means a User who creates an event-type form on the Platform to sell tickets, registrations, or collect payments from Attendees.
"Attendee" or "Respondent" means a person who submits a response to a form or registers for an event through the Platform.
"Proceeds" or "Gross Revenue" means the total amount of payments collected from Attendees for a given event before any deductions.
"Net Profit" means the Proceeds minus any applicable Platform fees, transaction charges, payment gateway fees, and other deductions as set out in the Pricing Schedule.
"Platform Fees" means the fees charged by Suasanax Enterprise for the use of the Platform, as detailed in the Pricing Schedule available at our pricing page.
"Business Day" means a day (other than a Saturday, Sunday, or public holiday) on which banks are generally open for business in Kuala Lumpur, Malaysia.
"Personal Data" means any information that relates directly or indirectly to an individual, whether true or not.
"Sensitive Personal Data" means personal data related to physical or mental health, political opinions, religious beliefs, or other sensitive categories as defined under the Personal Data Protection Act 2010 (PDPA).
"Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
"Pricing Schedule" means the current pricing for Platform services as published at https://evenzspace.com/pricing (or such other URL as we may designate from time to time).

3. COLLECTION AND PROCESSING OF PERSONAL DATA

We collect and process your personal data for purposes including providing our services, managing our relationship with you, and processing payments.

4. DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to third parties, such as our service providers, government authorities, and business partners, for purposes directly related to our services or as required by law.

Sub-Processors: We engage trusted third-party service providers (sub-processors) to assist in delivering our services. These currently include:

Payment Gateway Provider — for processing payments and managing financial transactions (e.g., FPX, card payments)
Cloud Infrastructure Provider — for hosting the Platform and storing data
Email Service Provider — for sending transactional and marketing emails

We require all sub-processors to comply with data protection obligations consistent with our Privacy Policy and applicable laws. We will notify you of any changes to our sub-processors by updating this section.

5. PRICING AND PAYMENT

Pricing: The prices for our services, including Platform Fees, transaction charges, and any other applicable fees, are detailed in the Pricing Schedule published at https://evenzspace.com/pricing (or such other URL as we may designate from time to time). We reserve the right to change our prices, and we will announce any such changes by posting the updated pricing on our website or notifying you via email. The revised prices will be effective as of the date of the announcement. It is your responsibility to review the Pricing Schedule periodically.
Billing and Payment: You agree to pay all charges in accordance with our billing terms and authorize us to charge your provided payment method for all amounts owed.
Execution of Payment: You grant us permission to execute transactions on your behalf, including charging your payment method, to fulfill your service orders and other financial obligations.
Refunds and Cancellations: Each event or service may have its own specific refund deadline as specified in the event details or registration page. Refund requests must be submitted before the stated deadline to be eligible for consideration. Once approved, the refund process will take approximately 14 working days.

6. WITHDRAWAL AND PAYOUT POLICY

If you are an event organizer using our platform to sell tickets or registrations, the following policy governs your ability to withdraw proceeds collected through your event. All withdrawals are subject to the conditions below.

Eligibility: Only the owner of an event may request a withdrawal. Withdrawals are available exclusively for event-type forms (e.g., ticket sales, event registration). A withdrawal cannot be initiated unless the event has a configured end date.
Cooling-Off Period: After an event ends, a mandatory 3-day cooling-off period applies before any withdrawal can be requested. This period exists to give attendees time to raise any disputes and to allow the platform to verify all transactions associated with the event.
Settled Funds Only: Only payments that meet both of the following criteria will be included in your withdrawal balance:
1. The payment must have a confirmedpaid status; and
2. The payment must have been created at least 48 hours ago.
This ensures that only fully settled and verified funds are available for withdrawal. Pending or recently created payments will not appear in your available balance.
Net Profit Calculation: The amount available for withdrawal is your net profit — that is, the total of all eligible settled payments minus any applicable platform fees, transaction charges, or other deductions as specified in your agreement or the applicable pricing schedule.
Processing Time: Once a withdrawal request is submitted and approved, the funds will be transferred to your designated bank account. Processing times may vary depending on your bank and our payment processor. Please allow up to 14 business days for the funds to appear in your account.
Bank Account Requirement: You must have a valid bank account registered on your account to receive withdrawals. You may register, change, or remove bank accounts through your account settings. Only verified bank accounts will be eligible to receive payouts.
Withdrawal Finality: Once a withdrawal request has been submitted and processed, it is final and cannot be reversed. Please ensure that all details are correct before confirming a withdrawal.
Fraud Prevention: We reserve the right to review, delay, or cancel any withdrawal request if we suspect fraudulent activity, a violation of these terms, or a breach of our platform policies. We may also request additional verification information before processing a withdrawal.
Disputes and Chargebacks: If an attendee raises a dispute or chargeback in respect of a payment that has already been withdrawn, you agree to cooperate fully with our investigation and to repay the disputed amount promptly upon our request. Failure to do so may result in the suspension of your account and withholding of future payouts.
Tax Obligations: You are solely responsible for declaring and paying any applicable taxes on the proceeds you receive through our platform. We do not provide tax advice, and we encourage you to consult a qualified tax professional regarding your obligations.
Modification of Withdrawal Terms: We reserve the right to modify this Withdrawal and Payout Policy at any time. Changes will be posted on this page and will take effect immediately upon posting. Your continued use of the withdrawal feature after any changes constitutes your acceptance of the revised policy.

7. TERMS AND CONDITIONS OF USE

Execution of Services: By using our services, you grant us permission to perform the necessary actions to provide them, including processing your data, communicating with you for service and marketing purposes, and sharing data with third-party providers.
Marketing Communications: We may send you marketing communications about our products and services if you have expressly opted in to receive them. You may withdraw your consent or opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Please note that even if you opt out of marketing, you will still receive service-related communications (e.g., payment receipts, withdrawal confirmations, account notifications).
Accuracy of Information: You warrant that all information you provide is accurate and up-to-date and agree to inform us of any changes.
Governing Law and Jurisdiction: These terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.
User's Security Obligations: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
Intellectual Property Rights: All content, trademarks, and intellectual property on our platform belong to us.
Indemnification: You agree to indemnify, defend, and hold harmless Suasanax Enterprise, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or relating to your use of our services, your violation of these terms, or your infringement of any third-party rights.
Termination: We reserve the right to terminate your access to our services for any breach of these terms. You may also terminate your account at any time.
Force Majeure: We shall not be liable for any delay or failure in performance of any part of our services to the extent that such delay or failure is caused by an event beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, natural disasters, epidemics, governmental orders, or internet and telecommunication outages.
LIMITATION OF LIABILITY:
1. Disclaimer of Warranties: Our services are provided on an "as is" and "as available" basis without any warranties, whether express or implied. We do not guarantee that our services will be error-free or uninterrupted.
2. Limitation of Damages: To the fullest extent permitted by Malaysian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages. The limitations of liability set forth in this section shall not apply to damages arising from our gross negligence, willful misconduct, or fraud.
3. Cap on Liability: In no event shall our total liability to you for any and all claims arising out of or relating to these terms or our services, whether in contract, tort, or otherwise, exceed the total amount you have paid to us for the services in the twelve (12) months immediately preceding the event giving rise to the claim.

8. YOUR RIGHTS AS A DATA SUBJECT

In accordance with the Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your Personal Data:

Right of Access: You may request a copy of the Personal Data we hold about you.
Right to Correction: You may request that we correct any inaccurate or incomplete Personal Data.
Right to Withdraw Consent: You may withdraw your consent to the Processing of your Personal Data at any time, subject to legal or contractual restrictions.
Right to Deletion: You may request that we delete your Personal Data, subject to our data retention obligations described in Section 9 below.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 11.

9. SECURITY OF YOUR PERSONAL DATA

We are committed to protecting your Personal Data and have implemented reasonable administrative, technical, and physical security measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.

Data Retention: We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including:

Form responses and submissions — retained for the duration of your account or until you request deletion.
Payment and transaction records — retained for a minimum of 7 years to comply with Malaysian financial and tax regulations.
Account information — retained until your account is terminated or closed.

When Personal Data is no longer required, we will delete or anonymize it in a secure manner. Attendees who wish to have their form submission data deleted may contact the Event Organizer directly or submit a request to us using the contact details in Section 11.

10. TRANSFER OF PERSONAL DATA OUTSIDE OF MALAYSIA

Your personal data may be transferred to a jurisdiction outside of Malaysia. By using our services, you explicitly consent to such transfers.

11. CONTACT INFORMATION

For any questions or to exercise your rights, please contact our Data Protection Officer at:

Company Name: Suasanax Enterprise
Address: PREMIS NO 21 PERSIARAN DAYANG 3, DAYANG BUSINESS CENTER, KUAH, 07000 LANGKAWI, KEDAH
Email: business@suasanax.com
Phone: 013-6365573

12. AMENDMENTS TO THIS POLICY

We reserve the right, at our sole discretion, to amend or modify these terms and conditions, privacy policy, and pricing from time to time. We will provide notice of such changes by posting the revised terms on our website.

The revised terms will be effective immediately upon posting. Your continued use of our services after the effective date of the revised terms constitutes your acknowledgment and acceptance of the changes. If you do not agree to the revised terms, you must stop using our services.

Bahasa Malaysia Version

This policy is also available in Bahasa Malaysia. In the event of any conflict, the English version shall prevail.